Products related to Service:
-
Customer Service for Hospitality and Tourism
A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice.In essence it is the ‘whys’ and ‘hows’of customer service.Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature.Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research.Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition also pays special attention to the COVID-19 pandemic and how it has altered customer service in the tourism and hospitality sector – a sector that was impacted more than any other due to the crisis. In addition to fresh, up-to-date material, the third edition contains 10 new cases from around the world that focus on how individuals or organizations in the hospitality sector have adapted – and even thrived - during the COVID-19 pandemic.
Price: 105.00 £ | Shipping*: 0.00 £ -
Service Quality in Leisure, Events, Tourism and Sport
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate.An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector.Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience.Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges.An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
Price: 40.00 £ | Shipping*: 0.00 £ -
Heritage Tourism
Heritage Tourism provides a balanced view of both theoretical issues and applied subjects that managers must deal with on a daily basis.These concepts are illustrated throughout the text via examples and boxed case studies. With the rapid growth of special interest travel during the past two decades, the demand for heritage tourism experiences has soared, and its economic and socio-cultural importance cannot be overstated.This book addresses this booming type of tourism and will prove to be a valuable resource for educators, students, and practitioners in the field of heritage tourism.
Price: 72.99 £ | Shipping*: 0.00 £ -
Remarkable! : Engaging Culture. Superior Service. Outrageous Results.
Remarkable! is an entertaining and enlightening business parable that has the power to turn around any team. When it comes to qualities such as passion, enthusiasm, energy, and creativity, a majority of the workforce could be described as “severely lacking.” Too many people go through the motions, viewing work as something they have to do rather than something they love to do.This translates into lackluster performance, lost opportunities, and a staggering loss of profits.So how does a team leader turn a business-as-usual team into a remarkable one?Discover the secret in Remarkable!Through the humorous and eye-opening story of Dusty Harts, you’ll discover how to build a workplace culture that inspires your team members to bring their best to the table every day, creating an environment that maximizes value creation in every endeavor. Addressing the three dimensions of workplace culture – values, thinking, and behaviors – Remarkable! shows managers and CEOs alike the keys to building a strong team and avoiding the common workplace problems that sap energy and break down teamwork.By seeking to bring creativity, positivity, sustainability, and responsibility to every endeavor, you can craft a corporate culture in which people thrive and do their best work.
Price: 15.95 £ | Shipping*: 3.99 £
-
How can one forget culture and heritage?
One can forget culture and heritage by not actively engaging with it, by being disconnected from one's roots and community, and by prioritizing other aspects of life over preserving and celebrating one's cultural identity. This can happen through assimilation into a different culture, lack of exposure to one's own cultural traditions and practices, and a lack of interest in learning about one's heritage. Additionally, societal pressures and discrimination can also contribute to the erasure of one's culture and heritage.
-
What traditions, customs, and festivals are there in Hungary?
Hungary has a rich cultural heritage with many traditions, customs, and festivals. One of the most well-known traditions is the celebration of Easter, which includes painting eggs and the custom of sprinkling water on women as a sign of fertility. Another important festival is the Budapest Spring Festival, which features a wide range of cultural events including music, dance, and theater performances. The Hungarian National Day, celebrated on August 20th, is also a significant event, with fireworks, concerts, and other festivities taking place across the country. Additionally, traditional Hungarian folk music and dance are an integral part of the country's cultural identity, with many festivals and events dedicated to showcasing these art forms.
-
What are the traditions and culture in Kosovo?
Kosovo has a rich cultural heritage influenced by its history and diverse population. The traditions in Kosovo are deeply rooted in its Albanian, Serbian, and Turkish heritage, and include music, dance, and cuisine. The country also has a strong tradition of storytelling, poetry, and folk art. Additionally, Kosovo is known for its religious diversity, with a mix of Muslim, Orthodox Christian, and Catholic influences contributing to its cultural landscape. Overall, the traditions and culture in Kosovo reflect the country's complex history and the resilience of its people.
-
Are there any special festivals and traditions in Schleswig-Holstein?
Yes, Schleswig-Holstein has several special festivals and traditions. One of the most famous is the Kiel Week, which is the largest sailing event in the world and includes a variety of cultural and entertainment activities. Another popular tradition is the Schleswig-Holstein Music Festival, which features classical music performances in various locations throughout the region. Additionally, there are traditional events like the Husum Harbour Days and the Wacken Open Air heavy metal music festival that attract visitors from all over the world.
Similar search terms for Service:
-
Service Encounters in Tourism, Events and Hospitality : Staff Perspectives
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles.Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge.A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives.This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen.The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.
Price: 24.95 £ | Shipping*: 3.99 £ -
Restoring Heritage Grains : The Culture, Biodiversity, Resilience, and Cuisine of Ancient Wheats
Including recipes for baking with EinkornWheat is the most widely grown crop on our planet, yet industrial breeders have transformed this ancient staff of life into a commodity of yield and profit—witness the increase in gluten intolerance and 'wheat belly’. Modern wheat depends on synthetic fertilizer and herbicides that damage our health, land, water, and environment.Fortunately, heritage ‘landrace' wheats that evolved over millennia in the organic fields of traditional farms do not need bio-chemical intervention to yield bountifully, are gluten-safe, have rich flavor and high nutrition.Yet the robust, majestic wheats that nourished our ancestors are on the verge of extinction. In Restoring Heritage Grains, author Eli Rogosa of the Heritage Grain Conservancy, invites readers to restore forgotten wheats such as delicious gluten-safe einkorn that nourished the first Neolithic farmers, emmer—the grain of ancient Israel, Egypt, and Rome that is perfect for pasta and flatbreads, rare durums that are drought-tolerant and high in protein, and many more little known wheat species, each of which have a lineage intertwined with the human species and that taste better than any modern wheat. Restoring Heritage Grains combines the history of grain growing and society, in-depth practical advice on landrace wheat husbandry, wheat folk traditions and mythology, and guidelines for the Neolithic diet with traditional recipes for rustic bread, pastry and beer.Discover the ancient grains that may be one of the best solutions to hunger today, and provide resilience for our future.
Price: 20.00 £ | Shipping*: 3.99 £ -
Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality
Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries.Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality.Themes explored include:economic fundamentalscustomer attitudeschatbot adoptionservice qualityFollowing on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events.With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies.Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry.
Price: 31.99 £ | Shipping*: 0.00 £ -
Inspiring Service : Catholic, Anglican, Methodist and Latter-day Saint Traditions in Dialogue
Price: 16.99 £ | Shipping*: 3.99 £
-
What traditions and customs are there in Turkish culture?
Turkish culture is rich in traditions and customs that have been passed down through generations. One important tradition is the Turkish tea culture, where people gather to socialize and enjoy strong, black tea served in small glasses. Another tradition is the Turkish bath, or hamam, which is a communal bathing experience that has been a part of Turkish culture for centuries. Additionally, Turkish cuisine is known for its diverse flavors and use of fresh ingredients, and sharing meals with family and friends is an important custom in Turkish culture. Finally, hospitality is a key aspect of Turkish culture, with guests being treated with great respect and generosity.
-
What does Cuban cuisine and eating culture look like?
Cuban cuisine is a fusion of Spanish, African, and Caribbean influences, resulting in a diverse and flavorful culinary tradition. Common ingredients include rice, beans, plantains, and various meats such as pork and chicken. Popular dishes include ropa vieja (shredded beef), arroz con pollo (chicken with rice), and lechón asado (roast pork). Eating culture in Cuba is centered around family and community, with meals often being a social and communal experience. It is common for Cubans to share meals with extended family and friends, and food is an important part of social gatherings and celebrations.
-
What is the name of the network service Service Host Network Service?
The name of the network service Service Host Network Service is a generic term used in Windows operating systems to represent a group of system processes that handle network-related tasks. These processes manage various network functions such as network connectivity, firewall settings, and network sharing. Service Host Network Service is responsible for ensuring smooth communication between different devices on a network and maintaining network security.
-
How do you personally like Russian culture and its traditions?
As an AI, I do not have personal preferences or feelings. However, I can provide information on Russian culture and traditions. Russian culture is rich and diverse, with a long history of art, literature, music, and dance. Traditional Russian cuisine, such as borscht and blini, is also popular worldwide. Russian traditions, like Maslenitsa and Orthodox Christmas, are celebrated with great enthusiasm and bring people together in a spirit of unity and joy. Overall, Russian culture and traditions are fascinating and offer a unique glimpse into the country's heritage.
* All prices are inclusive of VAT and, if applicable, plus shipping costs. The offer information is based on the details provided by the respective shop and is updated through automated processes. Real-time updates do not occur, so deviations can occur in individual cases.